Banking Case Study


Established in 1990, our banking client is a leading company in South America’s billing and payment transaction market.

Our client aims to support banking operations and seeks to broaden the services of its founding institutions. The client executes billing and payment transactions between national-level companies and the consumers of their services (including telecommunications, gas, tolls, pensions and various forms of payment). and the consumers of their services.


PACOM VIGIL CORE is an intelligent, centrally-controlled network designed primarily for managing numerous branches and ATMs that make up a significant part of the asset base of a bank.

Consolidated Cloud-based Monitoring

PACOM VIGIL CORE is a web-based application that resides in a central location or the cloud and provides the collection point for all events from the S1000 Controller. VIGIL CORE monitors security/access alarms, telemetry activity, and data gathering from the sensors connected to the S1000 located at each remote site and prioritizes events for multiple operator workstations.

System Integration

PACOM VIGIL CORE is an intelligent, centrally controlled network designed primarily for managing thousands of unmanned sites that make up a significant part of the asset base of any telecommunications company – typically from cell sites to street cabinets. Intelligent self-powered key/lock.

Integrated Alarm Monitoring

Alarms are reported to a third-party monitoring system, in parallel with PACOM VIGIL CORE, to provide redundancy management and data consolidation showing branches’ and ATMs’ current and historical status. There is the ability to drill down to view the current status and system configuration at any site, enabling timely management of alarms and proper escalation of emergencies. Details of the recorded history stored in the system can be used for analytics and performance enhancements.

Challenges Faced

Centralised monitoring system for numerous branches

Efficient monitoring and response to alarms received from ATMs

Comprehensive system backup and redundancy

Seemless integration with a third-party monitoring system

A short project implementation period, with no existing system downtime/outages

Web-based/Mobile apps – providing mobility of usage under cyber security requirements


PACOM is an innovator in the field of electronic security with a focus on exploiting the rise of smart technology. In a market dominated by in systems that use legacy technologies that are often incapable of integration, PACOM has identified a way to make use of smart devices and SaaS cloud technologies to bridge the integration gap. PACOM’s R&D team are pioneers in the area of IP security. They have developed a product portfolio utilizing the latest tools and technologies, all of which are modular, cost-effective, and provide easy integration.

Solution Summary

Alarm Monitoring Escalation

Self-testing of Inputs

Dual Backup Mode

Third-party Monitoring Integration

Built-in Reporting Engine

Mobile Application

VIGIL CORE Dashboard

The PACOM VIGIL CORE solution was formerly known as SPG ARCO Platform.


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